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Although the Freedom Flow™ is the simplest leg bag emptier on the market, we know everyone has questions. If you don't see the answer to your question below, feel free to contact us.

Frequently Asked Questions

Is there a warranty?

Yes; there is a one year warranty from the date of purchase covering North America. If you are interested outside North America please contact us for the latest details.  

Is the Freedom Flow™ reimbursable?

It is case-by-case and increasing numbers of care centers are finding ways to purchase them.

Do I have to strap the unit onto my ankle?

While it is recommended to strap the unit onto your leg bag, you have the freedom to attach it anywhere that is comfortable for you. Some option to attach the device to the side of their wheelchair, others to their ankle. It's your choice. 

Is there a possibility that the remote shares a frequency with another electronic item?
The chances of the Freedom Flow™ remote being powered by another electronic frequency other than it's own is highly unlikely. The odds are about 17,000,000 to 1. Let's just say, we have been doing this for over a decade and it hasn't happened yet. 


How big is the device?

The Freedom Flow™ main unit is  88.9mm x 38.1mm x 38.1mm. The weight of the main unit is 0.182 lbs (82.6 g)

The Freedom Flow™ remote is 76.2mm x 38.1mm x 19.05mm. The weight of the remote is 0.106 lbs (48 g)

Does the device require maintenance?

We recommend that you use disinfectant alcohol wipes to regularly clean your device and charger. Regular cleaning will expand the life of your Freedom Flow™.

Is it difficult to press the button if I have limited finger mobility?

The button is an "easy-press" button that requires low force. We specifically chose this button, compared to a "toggle switch," which is often more difficult to use. 


You also do not have to hold the button down to empty the entire bag all at once. Instead, you can open the valve multiple times (as many as you need to) to empty the bag at your own pace. A 1000mL urinary leg bag empties in about 15 seconds with the Freedom Flow™. 

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